Terms and Conditions
Holiday accommodation / Landlord
Holiday home; Casa Karoline
Herman Albert Meijer
Calle Suiza 7
Residencia: La Goleta
House No.: 41
Playa Blanca
35580 Yaiza
The following terms and conditions apply to the use of the above-mentioned holiday accommodation:
Scope of Application
The general terms and conditions apply to the rental of the holiday accommodation for lodging purposes as well as all other services provided by the landlord to the guest.
booking
The booking of the holiday accommodation is concluded upon receipt of the booking confirmation (rental agreement), which is subsequently sent to the guest by email. The booking becomes legally binding upon receipt of the booking confirmation. By booking, the guest also accepts the present general terms and conditions as well as the house rules, which were made available to the guest in advance.
Stay
The minimum stay is 5 or 7 days (depending on the season).
The holiday accommodation, including its furnishings and facilities, must be treated with care by the guest. Guests are responsible for cleaning the accommodation themselves during their stay. Furthermore, guests must ensure that windows are closed and lights are switched off when leaving the accommodation.
Use of the holiday accommodation is reserved for the guests named in the booking. Should the accommodation be used by more people than agreed upon, a separate fee of €11 per person per day will be charged. Subletting or transferring the holiday accommodation to third parties is not permitted.
In case of violations of the terms and conditions, the landlord is entitled to terminate the tenancy immediately and without notice. There is no legal entitlement to a pro rata refund or compensation.
Payment
Payments must be transferred to the landlord's account.
Payment for direct bookings made with us, the rental price is paid in two installments.
First payment/deposit upon booking confirmation = 25% of the rental price.
Second payment/remaining balance 75%: due no later than as described in the booking confirmation.
To be paid one month before arrival.
If the landlord has not received payment by the 10th day after sending the payment request, and payment is not received even after a reasonable grace period set by the landlord with a warning of cancellation, the landlord is entitled to withdraw from the contract. The landlord must inform the guest of this in writing. The claim remains valid nonetheless.
For short-notice bookings, the total price must be transferred within 7 days of the payment request. In the event of late payment, the guest will receive a payment reminder. If payment is still not received, reminders will be sent, each with a late payment fee of €30.
Cancellation
1 - 100 % Refund: up to 30 days or more days before the booking date. The booking date and time are determined by the local time of the accommodation.
2 - 50 % refund - If you cancel your booking 15 to 29 days before the booking date, you will receive a 50% refund.
The booking date and time are based on the local time of the accommodation.
3 - No Refund - If you cancel your booking 14- Days or later before the booking date.
The booking date and time are based on the local time of the accommodation.
Cancellations must be made in writing.
Please feel free to contact us if you have any questions.
Payments already made will be refunded to the guest in the amount specified above. A later cancellation of the contract is also permitted in the event of force majeure or other unforeseen circumstances that make the booked stay impossible. In this case, liability is limited to the refund of the rental price. In the case of a justified cancellation, the guest is not entitled to compensation. Liability for travel and hotel costs is also excluded. We recommend taking out travel cancellation insurance.
Guest's liability
The guest is liable to the landlord for all damages resulting from improper use or use exceeding the agreed purpose and scope of use. Furthermore, the guest is liable for damage/deterioration caused by the guest or a co-occupant through negligence, as well as for wear and tear resulting from use beyond the contractually agreed purpose. The guest must immediately notify the landlord or an authorized representative of any damage occurring or discovered to the holiday apartment, its inventory, and other furnishings.
Arrival and departure are also the sole responsibility and liability of the guest. Furthermore, a fee of €250 will be charged for the loss of the keys to the holiday accommodation.
German law applies. The exclusive place of jurisdiction is the Obernburg am Main Local Court, Römerstraße 80, 63785 Obernburg am Main.
Landlord's liability
The landlord's contractual liability for damages other than personal injury (including damages due to breach of pre-contractual, ancillary and post-contractual obligations) is limited to the basic accommodation price, insofar as
a) damage to the guest is caused neither intentionally nor through gross negligence by the landlord or
b) insofar as the landlord is solely responsible for damage incurred by the guest due to the fault of an agent. The landlord is not liable for disruptions in services related to services that are merely brokered as third-party services. A short-term breakdown of technical appliances such as dishwashers, washing machines, dryers, TVs, etc., does not entitle the guest to a rent reduction. Repairs or replacements will be arranged by the landlord as quickly as possible.
The landlord is liable for the proper provision of the rental property within the scope of their duty of care. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences caused by force majeure, is excluded. The landlord also assumes no liability for the loss of items or theft in the house or on the property.
Use of the premises
If the guest commits a serious breach of the accommodation agreement, alters the use of the premises, or accommodates unauthorized overnight guests, the landlord may terminate the accommodation agreement without notice and demand compensation in the form of the full rent for the entire rental period. If the landlord discovers that the premises have already been used by more or different persons than agreed upon in the accommodation agreement with the guest, they may also charge a corresponding surcharge for these persons (a separate fee of €11 per person per day). The house is suitable for a maximum of 4 people.
Wi-Fi and internet services, data security, third-party providers
The tenant is solely responsible for all data transmitted via the Wi-Fi network, any chargeable services used, and any legal transactions conducted through it. The landlord provides no guarantee of availability, basic functionality with the respective device, or data transfer speed. If the tenant visits fee-based websites or incurs any liabilities, the resulting costs are to be borne by the tenant. The tenant is obligated to comply with applicable law when using the Wi-Fi network.
He will in particular:
- not to use the WLAN for accessing or distributing immoral or illegal content.
- Do not unlawfully reproduce, distribute or make available copyrighted material; this applies in particular in connection with the use of file-sharing programs.
- comply with the applicable youth protection regulations.
- Do not send or distribute any harassing, defamatory, or threatening content.
- Do not use the Wi-Fi for sending mass messages (spam) and/or other forms of unsolicited advertising. The tenant shall indemnify the landlord of the holiday property against all damages and third-party claims arising from the tenant's unlawful use of the Wi-Fi and/or a breach of this agreement. This indemnification also extends to all costs and expenses incurred in connection with asserting or defending against such claims. If the tenant becomes aware, or should become aware, of such an infringement and/or breach, or if such an infringement or breach is imminent, the tenant shall inform the landlord of the holiday property accordingly.
Complaint
Complaints must be reported by the guest to the landlord immediately and in writing.
written form
Changes and additionsThese general terms and conditions must be in writing. This also applies to any amendment of this written form clause. Furthermore, no verbal agreements will be made.
Registration Details:
Registry: Canarian Authorities – Tourism License Number: ESFCTU0000350190004716790000000000000VV-35-3-00034182